Privacy policy
Our Contact Details
Company name: Run Unbound Limited
Business address: 3a Dee Road, Richmond, TW9 2JN
Phone number: 07572 990813
E-mail: info@rununbound.com
The type of personal information we collect
We currently collect and process the following information:
Identity data: includes first name, surname, date of birth and gender.
Contact data: includes billing address, email address and telephone numbers.
Financial data: includes bank account details.
Health data: includes previous or current illnesses and injuries.
Transaction data: includes details about payments to and from you and other details of products and services you have purchased from us.
Marketing and communications data: includes your preferences in receiving marketing from us and your communication preferences.
Photographs or digital images: when submitting personal results and from your social media profiles.
Social media: profile information.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To register you as a new customer.
To allow us to deliver our services to you.
To subscribe to communications from us.
We also receive personal information indirectly, from the following sources in the following scenarios:
UK Athletics / Power of 10 / Run Britain to understand your athletic performance.
Social media through our interactions with you.
We use the information that you have given us to:
Register you as a new customer.
Allow us to deliver our services to you.
Deliver marketing and other communications to you.
We may share this information with Final Surge LLC (https://www.finalsurge.com/privacy-and-terms-of-use) to deliver our services to you.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You can remove your consent at any time. You can do this by emailing info@rununbound.com.
We have a contractual obligation.
We have a legal obligation.
We have a legitimate interest.
How we store your personal information
Your information is securely stored. We will keep your personal data for as long as it is required in accordance with statutory requirements. For example, we will keep a record of any financial documents for at least seven years to comply with HMRC rules.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: you have the right to ask us for copies of your personal information.
Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please email info@rununbound.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can submit your complaint in writing by emailing info@rununbound.com. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk